At CourtSideHeat, we strive to ensure the satisfaction of our customers with every purchase. We understand that sometimes you may need to return a product and we are here to help. Please read our refund policy carefully to ensure a smooth and hassle-free return process.
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the original tags and labels attached.
Conditions for Return
Before initiating a return, please ensure that your item meets the following conditions:
- Unused and Intact: The item must be unused and in the same condition as you received it. It should be free from any signs of wear and tear.
- Original Packaging: The item must be returned in its original packaging to prevent damage during transit.
- Tags and Labels: All original tags and labels must be attached to the item.
- Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all returns.
- Return Authorization: You must contact our customer support team at [support email/phone number] to obtain authorization for the return. Unauthorized returns will not be accepted.
If your item meets the above conditions and you would like to return it, please follow these steps:
- Contact Us: Contact our customer support team at (602) 492-7382 to request a return authorization. Send a photo of the item to prove the conditions for return.
- Packaging: Pack the item securely in its original packaging to prevent damage during transit.
- Include Documentation: Include a copy of the proof of purchase inside the package.
- Shipping: Ship the item to the address provided by our customer support team. Please note that you are responsible for the cost of return shipping.
- Inspection and Refund: Once we receive the returned item and inspect it to ensure it meets the return criteria, we will process your refund. Please allow 7 business days for the refund to be credited back to your original method of payment.
Certain items are non-refundable, including:
- Personalized or customized products
- Gift cards
- Downloadable software products
We do not offer direct exchanges. If you need a different size, color, or item, please return the original item following the above process and place a new order on our website.
If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at (602) 492-7382. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for shopping at CourtSideHeat!